Refund policy

Last updated: 5 August 2026

Change-of-mind cancellation for UK online orders

You may cancel an eligible online order by telling us within 14 days after the goods are delivered. You then have a further 14 days to return the goods. You do not need to give a reason.

To start a return, email info@vxspeed.com with your order number, the item you wish to return and a clear cancellation statement. Do not send an unannounced return.

Return condition and fitment parts

You may inspect an item in the same way you reasonably could in a shop. Please test-fit before drilling, applying adhesive, painting, trimming or making another permanent change. We may reduce the refund to reflect loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and function, to the extent permitted by law.

Unless the item is faulty, damaged on arrival or not as described, you are responsible for the return delivery cost and for using suitable protective packaging. We recommend a tracked service for large or shaped automotive parts.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, incorrect or not as described, contact us promptly with your order number and supporting photographs where appropriate. We will explain the return, repair, replacement or refund option that applies. We will cover reasonable return costs where required by law. This policy does not limit your rights under the Consumer Rights Act 2015.

Refunds

Where a change-of-mind cancellation is accepted, we will refund the product price and the cost of our least expensive standard delivery service. Any extra amount paid for an upgraded delivery service is not refundable unless required by law.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable. Refunds are made to the original payment method unless otherwise agreed.

Return address

VXSPEED Returns
23 Dundonald Road
London SW19 3QH
United Kingdom

Model cancellation form

To: VXSPEED, 23 Dundonald Road, London SW19 3QH, United Kingdom; info@vxspeed.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number:
Ordered on / received on:
Name:
Address:
Signature (only if submitted on paper):
Date: